terms of use
simplehuman ("simplehuman") maintains: (1) simplehuman.com website ("Site") and (2) software that may be downloaded to your smartphone or tablet to access services ("Mobile Apps"), the Site and the Mobile Apps collectively referred to as "Services" herein. The following are the terms of use that govern use of the Services ("Terms of Use"). By using the Services you expressly agree to be bound by these Terms of Use and simplehuman's Privacy Policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Services. simplehuman reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. If you violate these Terms of Use, simplehuman may terminate your use of the Services, bar you from future use of the Services, and/or take appropriate legal action against you.
Limited License
You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Services pursuant to the requirements and restrictions of these Terms of Use. simplehuman may change, suspend, or discontinue any aspect of the Services at any time. simplehuman may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Services. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Services. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Services, or any of its contents (including software) in whole or in part.
Permitted Use
You agree that you are only authorized to visit, view and to retain a copy of pages of Services for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on Services for any purpose other than for personal use, unless otherwise specifically authorized by simplehuman to do so. You also agree not to deep-link to the Services for any purpose, unless specifically authorized by simplehuman to do so. The content and software on the Services is the property of simplehuman and is protected by U.S. and international copyright laws.
Representations By You
By using the Services, you represent, warrant and covenant that (a) you are at least 13 years old and (b) that all materials of any kind submitted by you to simplehuman through the Services or for inclusion on the Services will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights.
Consumers Only
simplehuman through the Services sells and ships products to end-user customers only. We reserve the right to refuse or cancel your order, or suspend your account, if we suspect you are purchasing products for resale or redistributing to consumers or other commercial entities.
No Commercial Use
The Services may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain simplehuman's prior written consent to make commercial offers of any kind on the Services, whether by advertising, solicitations, links, or any other form of communication. simplehuman will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Services and barring such violators from use of the Services.
simplehuman Refer-a-Friend Program Overview
Refer a friend to and when they place their first qualified purchase, you'll receive a promo code for $10 off of your next order of $20 or more (excludes shipping & taxes) at simplehuman.com per qualified referral. Plus, your friends get an invitation with a promo code for $10 off their first purchase of $20 or more on simplehuman.com. If the referred friend has previously purchased on simplehuman.com before the referral email was received, the referred friend will not qualify for the program and you will not earn a promo code.
You will receive an email with a promo code approximately 6 days after your friend makes a first qualified purchase from simplehuman.com. To redeem your promo code, enter your code into the coupon/promo code box during checkout. Only one promo code for your total order (excludes shipping & taxes) can be used at a time. The promo code is not transferable and any remaining amount on the promo code will be forfeited after initial use. Your promo code will expire 1 year from initial delivery to the registered email address of friend. Promo codes have no cash value and may not be redeemed for cash. Promo codes and promotions cannot be combined and are not valid on prior purchases.
In order to create referrals, fill out the information in this widget and click “Share.” You can share via email as well as Social Media (Facebook, Twitter, and etc.). When you share, a unique link will be generated. Once your friend clicks on the unique link, they will receive an invitation with instructions on how to redeem their special invitation offer with a promo code. To qualify, your friend must navigate to and make their first purchase from simplehuman.com using the unique link provided in their invitation.
You and your referred friend must be 18 years and older to participate in this program. Program is valid for residents from 50 U.S. States and D.C. only. Terms, conditions, features, availability, service and support options subject to change without notice. simplehuman and its program service providers reserve the right to delay, cancel, revoke, or prevent credits in any suspected case of fraudulent use or misuse of simplehuman services or this program. Promo codes are subject to verification at simplehuman's sole discretion. You may not use spam or send unsolicited emails to people you don't personally know to collect promo codes and you may not collect promo codes by posting on message boards or other online venues which is a violation of such venues' terms of use. You and your referred friend must live in a different household.
simplehuman Promotions
spring event 2024 promo
Offer valid from 04/06/24 at 12:01 a.m. PST until 04/08/24 at 11:59 p.m. PST.
simplehuman may make available for purchase a qualifying item that is eligible for a discounted price during the promotional period. Items that are part of the promotion are select trash cans, soap pumps, kitchen, bath, and consumable products (SKU BD1122, BD1125, BD1127, BD1129, BT1102, CT1022MC, CT1090MC, CT2100SET3, CT9000MC, CW0565MC, CW0566MC, CW0567MC, CW0568MC, CW0570MC, CW1645, CW1887, CW2023, CW2025, CW2027, CW2102, CW2102SET2, CW2106, CW2107, CW2115, CW9000, CW9000, KT1196, KT1198, KT1199, LT1008, LT1009, ST1069, ST1077, ST1081, ST1085, ST1085SET2, ST2033, ST2036, ST3038, ST3050, ST3054, ST4000, ST4001, ST4002, ST4003) and cannot be substituted or exchanged. The discounted prices are clearly labeled and shown as part of the promotion or event on the individual product pages. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for the rest of the terms regarding returns.
brushed 58L dual compartment step can and compost caddy promo
Offer valid January 14, 2023 – January 27, 2023
simplehuman may make available for purchase a qualifying item that is eligible for a discounted price during the promotional period. Items that are part of the promotion are the 58L dual compartment step can (SKUs CW2025, CW2093, CW2107) and compost caddy (SKUs CW1645, CW1647, CW1648). These cannot be substituted or exchanged. The discounted price is clearly labeled and shown as part of the promotion or event on the individual product page. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for the rest of the terms regarding returns.
Promotions cannot be combined and are not valid on prior purchases. Only valid on domestic U.S. orders. Standard shipping rates apply. simplehuman reserves the right to change or end promotions at any time.
#simplehumantrickshot campaign
simplehuman is partnering with the Drew League Foundation (drewleaguefoundation.org) and former NBA star Baron Davis to promote a social impact challenge called, the #simplehumantrickshot challenge. The campaign will run from May 30, 2023 to July 31, 2023.
Participants for the campaign must film videos of themselves throwing away trash shot into a simplehuman trash can (no purchase necessary), and tag 3 friends to participate and challenge to top their trickshot. Participants must post the video to their Instagram Reels and/or TikTok account and utilize the following tags and hashtags in their caption in order for post to be eligible for entry: “#simplehumantrickshot” “#simplehuman” “@simplehuman”. Only one entry is allowed per handle.
simplehuman will donate $25 to the Drew League Foundation for each valid entry, with a maximum donation of $25,000. simplehuman will select two winners at random on August 16, 2023, where one winner will receive a $1,000 gift card to shop at simplehuman.com and another winner will receive two courtside seat tickets to an NBA Los Angeles Clippers game during the 2023-2024 NBA season (date to be determined by simplehuman) at crypto.com arena, including a meet & greet with Baron Davis.
made to work together promo
simplehuman may make available for purchase a qualifying item that is eligible to receive a discount with purchase during the promotional period. This offer applies to liquid soap refill pouches purchased with eligible soap pumps and paper towel rolls purchased with eligible paper towel holders. With purchase of an eligible soap pump (SKU # ST1069, ST1073, ST1074, ST1075, ST1077, ST1079, ST1080, ST1081, BD1125, BD1126, BD1127, BD1128, ST1043, ST1044, ST1046, ST1067, ST1076, ST1078), a liquid hand or dish soap 2 pack (SKU # CT1022SET2, CT1018SET2, CT1021SET2, CT1019SET2, CT1023SET2, CT1020SET2, CT1091SET2, CT1090SET2, CT1092SET2) is $10 off and 6 pack (SKU # CT1022MC, CT1018MC, CT1021MC, CT1019MC, CT1023MC, CT1020MC, CT1091MC, CT1090MC, CT1092MC, BD1122, BD1121) is $15 off. With purchase of an eligible paper towel holder (SKU # KT1196, KT1199, KT1200, KT1201, KT1161, KT1186, KT1024), a paper towel 6 pack (SKU # CT9000) is $10 off and 12 pack (SKU # CT9000MC) is $15 off. The discount will be automatically applied at checkout. In order to receive a full refund for your purchase, both the eligible item and the discounted consumable item must be returned at the same time. If you return only the eligible item or the discounted item, the amount of the refund will be reduced by the discounted value of the discounted item (either $10 or $15). Refer to our return info page for the rest of the terms regarding returns.
Promotions cannot be combined, are not applicable to subscription purchases, and are not valid on prior purchases. Only valid on domestic U.S. orders. Standard shipping rates apply. simplehuman reserves the right to change or end promotions at any time.
10% off first order - new email and sms subscriber offer
simplehuman may make available for purchase a qualifying order that is eligible for a discounted offer during the promotional period. You must subscribe to email and sms to receive the coupon code. The coupon code will be sent via sms after sign up. The coupon code will only be sent to first time purchasers. The discount applies to one total order, excluding sale items. The discount will be applied at checkout upon entering the discount code and is limited to up to $200 off and a limit of 3 per item. The discount code is one-time use only. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for the rest of the terms regarding returns.
Promotions cannot be combined and are not valid on prior purchases. Only valid on domestic U.S. orders. Only one discount code for your total order (excludes shipping & taxes) can be used at a time. The discount code is not transferable and any remaining amount on the promo code will be forfeited after initial use. Promo codes have no cash value and may not be redeemed for cash. simplehuman reserves the right to change or end promotions at any time.
liner trial pack offer
simplehuman may make available for purchase a qualifying item that is eligible to receive a discount during the promotional period. Items that are part of the promotion are as shown on the marketing campaign and cannot be substituted or exchanged. They are clearly labeled and shown as part of the promotion or event on the marketing campaign (i.e. email, social media, print mailer etc.). The offer applies to custom fit liners only. The discount will be applied at checkout upon entering the discount code. One-time use only. Limit one per customer. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for rest of the terms regarding returns.
Promotions cannot be combined and are not valid on prior purchases. Only one discount code for your total order (excludes shipping & taxes) can be used at a time. The discount code is not transferable and any remaining amount will be forfeited after initial use. Discount codes and other promotional codes have no cash value and may not be redeemed for cash. simplehuman reserves the right to change or end promotions at any time.
product registration offer
Offer valid for 1 week from issue date.
simplehuman may make available for purchase a qualifying order that is eligible for a discounted offer during the promotional period. The discount applies to the total order, excluding bundles, limited-edition ebike and sale items. The discount will be applied at checkout upon entering the discount code. The discount code is one-time use only and not valid on prior purchases. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for rest of the terms regarding returns.
erewhon lifestyle collective member benefit
July 1, 2023 - June 30, 2024
simplehuman may make available for purchase a qualifying item that is eligible to receive a discount during the promotional period. Items that are part of the promotion are as shown in the marketing campaign and cannot be substituted or exchanged. They are clearly labeled and shown as part of the promotion or event on the marketing campaign (i.e. email, social media, print, etc.). The offer applies to a single, full-priced item only, excluding subscriptions and sale items. The discount will be applied at checkout upon entering the discount code and applied to the highest full-priced item in the cart. The discount code is one-time use only and valid for 14 days from issue date. Limit one per customer per 3-month period. If you return the qualifying item, the amount of the refund will be equal to the discounted price at the time of purchase. Refer to our return info page for rest of the terms regarding returns.
Promotions cannot be combined and are not valid on prior purchases. Only valid on domestic U.S. orders. Only one promo code for your total order (excludes shipping & taxes) can be used at a time. The promo code is not transferable. Promo codes have no cash value and may not be redeemed for cash. simplehuman reserves the right to change or end promotions at any time.
personalization
Personalized simplehuman items are FINAL SALE. Personalized orders cannot be edited or amended once placed. Please double-check all information on your order prior to submission.
By purchasing and personalizing this item, you are in agreement that the text added to your simplehuman product is not unlawful, obscene, racist, vulgar, and does not include any other objectionable language. simplehuman is at liberty to cancel any personalized order if we feel it does not comply with these terms.
simplehuman gift cards
simplehuman gift cards are issued and managed by simplehuman, LLC and can be applied only to purchases in United States at www.simplehuman.com. If a purchase amount exceeds the balance on the gift card, the remaining amount must be paid with another payment method.
Gift cards cannot be purchased using any promotion or coupon codes; cannot be returned; resold; cancelled; used to purchase other gift cards; redeemed for more than face value; transferred for value; or redeemed for cash or returned for a cash refund.
Gift cards do not expire, and there are no fees associated with any gift cards. simplehuman is not responsible for any lost or stolen gift cards.
Void where prohibited or restricted by law. Gift card terms and conditions are subject to change without notice. To check the available balance on a gift card, visit the URL provided in the email received at the time of gift card issuance.
subscription
Your initial auto refill order will be processed when you set up simplehuman's auto refill on simplehuman.com or using simplehuman's Mobile App. The total cost charged to your payment method for each auto refill order will be the cost of the item on the day that order is processed, plus any applicable sales tax. The charge for each auto refill order shipment will be billed to the payment method used to create your auto refill order or as otherwise directed by you. If we are unable to complete your auto refill order with the payment method you have in your account, order may be canceled or changed. After your first order, we may send you an advanced notice prior to processing each auto refill order to confirm the next shipping date. If you wish to adjust, pause, or cancel your auto refill, you can do so at any time in your account portal at simplehuman.com or using simplehuman's Mobile App. Your auto refill will remain in effect until it is canceled. To prevent additional shipments or to change the auto refill, you must cancel or change before the next auto refill order is shipped. All returns under the auto refill program are subject to the simplehuman.com Refer to our return policy .
Links and Search Results
The Services may automatically produce search results that reference and/or link to third-party services throughout the World Wide Web. simplehuman has no control over these services or the content within them. simplehuman does not guarantee, represent or warrant that the content contained in these services is accurate, legal and/or inoffensive. simplehuman does not endorse the content of any third-party services, nor does it make any representation or warranty about these services, including that they will not contain viruses or otherwise impact your computer. By using the Services to search for or link to another third party services, you agree and understand that you may not make any claim against simplehuman for any damages or losses, whatsoever, resulting from your use of the Services to obtain search results or to link to another services. If you have a problem with a link from the Services, you may notify us here .
Text Messaging
simplehuman offers our customers mobile marketing messages. See terms of use for this service here . By participating in the text messaging service, you are agreeing to the simplehuman's Terms of Use and Privacy Policy.
Feedback and Information
Any feedback you provide using the Services will be considered non-confidential. simplehuman is free to use such information on an unrestricted basis.
Copyright Policy
simplehuman may terminate the privileges of any user who uses the Services to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to the Services, you warrant that the information does not infringe the copyrights or other rights of third parties.
Intellectual Property
Materials published on the Services such as data, text, pictures, graphics, information and other materials ("Materials") are properties of simplehuman. The Materials are simplehuman's intellectual property and are protected by U.S. and international intellectual property laws. The Materials may not be copied or redistributed either in whole or in part without prior written consent of simplehuman, except as expressly and specifically permitted under these Terms of Use.
The Materials are and will remain the exclusive property of simplehuman. All rights, titles and interests in and to the Materials will be and remain vested solely in simplehuman. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the Materials to create a product for resale or to use the Online Materials in any way that competes with simplehuman.
You acknowledge and agree that simplehuman will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the Materials made by or for you. At simplehuman's request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to simplehuman or perfect these rights, titles or interests in simplehuman's name.
Violation of the Terms of Use
You understand and agree that in simplehuman's sole discretion, and without prior notice, simplehuman may terminate your access to the Services, or exercise any other remedy available and remove any unauthorized user information, if simplehuman believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of simplehuman, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to simplehuman for violations of these Terms of Use, and you consent to injunctive or other equitable relief for such violations. simplehuman may release user information about you if required by law or subpoena.
Applicable Law
The Laws of the State of California shall govern the use of the Services and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in Los Angeles County, California.
Indemnity
You agree to indemnify and hold simplehuman, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of or relating to your use of the Services, including also your use of the Services to provide a link to another services or to upload content or other information to the Services, or your breach of the Terms of Use.
License Granted by You
By providing materials to simplehuman, including by submitting or uploading content or materials for use on the Services, you represent and warrant that you or the owner of all rights to such content or materials has expressly granted simplehuman an irrevocable worldwide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. simplehuman may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against simplehuman for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to simplehuman. Any communication or materials you send to simplehuman will be treated as non-confidential and non-proprietary and may be disseminated or used by simplehuman for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
User Generated Content ("UGC") License
UGC refers to the content added by you to any website, any social media site, platform and/or channel and/or to any other digital medium or platform, whether now known or hereafter developed (collectively “Channels”). By agreeing to these Terms of Use, you grant simplehuman and its related companies, contractors, third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (the “Licensed Parties") a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, sublicensable right to use your UGC in any manner to be determined in the Licensed Parties' sole discretion for any purpose, including but not limited to on any Channels operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media (whether in print or digital form) without any further obligation and without any payment to you. You further agree that the Licensed Parties may use, display, reproduce, distribute, or transmit create derivative works from, combine with other materials, alter and/or edit your UGC in any manner in their sole discretion for any purpose and without any further obligation.
You grant the Licensed Parties the right to use your username, handle, name, voice, image, likeness, signature, descriptions of you, location or other identifying information, in connection with any use of your UGC. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties' use of your UGC.
By providing simplehuman your UGC, you represent and warrant that:
- you own the UGC free and clear of any liens or encumbrances or you otherwise have the sole and complete right to grant the necessary rights and licenses set forth in our Terms of Use to simplehuman;
- you are at least the age of legal majority in the state in which you reside and you have the legal right and capacity to enter into these Terms of use in your jurisdiction;
- the UGC is not subject to any obligation of confidentiality and Licensed Parties have no obligation to maintain confidentiality; and
- the posting and use of your UGC does not violate, misappropriate, or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark, and/or any other intellectual property rights.
If you choose to allow us to use your UGC, you hereby agree to our Terms of Use by replying with the hashtag #simplehumanPhoto .
Security
Security is a priority at simplehuman. Security researchers or other individuals who have discovered a vulnerability in our website, services, apps, or players can disclose it responsibly via email to security@simplehuman.com .
Advertising
The Services may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Services are accurate and comply with all applicable laws. simplehuman is not responsible for the acts or omissions of any advertiser or sponsor.
Services Operation
simplehuman controls the Services from Torrance, California, United States of America. simplehuman makes no representation that the Services is appropriate for use in other locations. If you use the Services from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from the Services in violation of any applicable laws or regulations, including, but not limited to any U.S. export laws and regulations.
Order Acceptance/Confirmation
simplehuman may, in its sole discretion, refuse or cancel any order and limit order quantity. simplehuman may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we may provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify simplehuman's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. simplehuman reserves the right at any time after receiving your order to accept or decline your order for any reason.
Interpretation
These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing, signed by an authorized officer of simplehuman.
Severability
If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.
Headings
Section titles are for convenience only and do not define, limit, or extend any provision of this Agreement.
Trademark Terms
The following is a list of simplehuman trademarks.
The absence of a product or service name or logo from this list does not constitute a waiver of simplehuman's trademark or other intellectual property rights concerning that name or logo.